Model the whole booking. Expect change requests. Connect the service team.
Model the whole booking
Discovery, availability, payment and supplier confirmation are separate steps. Track each state so that a partial failure can be explained and recovered.
Expect change requests
Date changes, cancellations and supplier updates are central workflows. Design them with the same care as the initial purchase.
Connect the service team
Support staff need the booking timeline, integration status and permitted next actions. A good operations interface is part of the traveler experience.
